Policy

Refund Policy

This policy describes how refunds and order issues are handled on Gamixie. Because trades involve digital limited items and cryptocurrency payments, please read carefully before ordering.

Not delivered? Instant refund guaranteed

If your payment is confirmed but your item is not delivered, you get a full refund - guaranteed. Report it on your order (the "Request refund" button) or contact support with your order ID, and we send your crypto back to the wallet you paid from right away. Because crypto refunds are sent manually on-chain, the transfer itself takes a few minutes plus normal network confirmation time, but we action it as soon as you report it. You can also choose an equivalent replacement item instead of a refund.

After delivery

Once a limited has been delivered through the player-to-player trade and you confirm receipt, the sale is final, as digital items cannot be "un-traded." Issues with a completed delivery are reviewed case by case by support.

Incorrect payments

If you send the wrong amount or to the wrong address, contact support immediately with your transaction ID. Recovery of misdirected crypto payments cannot be guaranteed but support will assist where possible.

How to request help

Open the contact page or your order's Discord thread, and include your order ID and TXID. See also buyer protection.