Order support
Questions about an order, payment confirmation, or delivery status? Open a ticket with your order ID and we will check it.
Contact Support
Get help from Gamixie support.
All support runs through quick tickets. Open one below for anything — orders, payments, delivery, refunds, or selling — and you’ll get a ticket ID to track our reply right here.
Have This Ready
- Order ID, if you already placed an order
- Roblox username
- Discord username
- Item name or seller request details
Payment delayed or stuck
Sent payment but the status has not updated? Send your order ID and transaction ID (TXID). Crypto can take time to confirm, and every payment is verified manually before delivery.
Refunds & cancellations
Need to cancel before delivery or report an issue with a delivered item? Read the refund policy, then contact support with your order ID and TXID.
Seller request support
Want to sell a limited? Submit the sell form first with your item, asking price, UAID, and Rolimons link, then message us if you need a faster review.
Giveaways
Ask about current giveaway rules, winners, or upcoming community drops.
Expected response time
Support is community-run and usually replies within a few hours, and typically within 24 hours. Including your order ID and TXID up front gets you the fastest help.
Open a support ticket
Tell us what you need and a live chat opens right here. You’ll get a ticket ID to reopen the chat anytime — no account needed.
Already have a ticket?
Enter your ticket ID to reopen your chat and continue where you left off.
Prefer Discord? Join our server instead.
Support chat